Quick, candid details about how we work, pricing models, security, and what to expect.
We follow a clear 5-step framework—Listen & Discover → Assess & Benchmark → Roadmap & Recommendations → Implement & Stabilize → Steward & Support. You get a prioritized plan, timelines, and owners at every step.
We’re an independent technology counsel. Many clients keep their MSP; we help you get the best from that relationship (RFPs, SLAs, security alignment). If an MSP change is needed, we guide selection and transition.
Discovery can begin within a few business days. Assessments typically take 2–4 weeks depending on scope and access. Implementation timelines depend on the roadmap we agree together.
Yes. We design Apple-centric networks, MDM, identity, and security controls for hybrid and Mac-first firms.
Security assessments and remediation plans, Apple IT architecture, identity & access management, backup/DR strategy, vendor evaluations (RFPs), and ongoing advisory retainers.
We’re not a ticket desk. We focus on strategy, architecture, and compliance—often coordinating with your MSP to ensure daily support aligns to the plan.
Yes. We plan change windows around critical cycles and use staged rollouts to avoid downtime.
We benchmark your environment against relevant frameworks, map gaps, and build a practical remediation plan. We also help with policy, evidence, and audit-readiness—without burying your team in paperwork.
Yes. Deliverables include a prioritized roadmap, control mappings, and artifacts/evidence lists so you can show what’s in place and what’s planned.
We help you establish an IR plan and coordinate vendors. For live incidents, we assist leadership, align stakeholders, and help your MSP/forensics team execute.
We design secure, reliable infrastructure with cultural and governance priorities in mind. We coordinate multi-vendor projects (e.g., off-grid communications, surveillance, resilience) with clear roles and accountability.
We help establish data residency, access control, and vendor contracts that respect sovereignty requirements, and we document shared responsibilities across all parties.
We listen first. Every engagement begins by understanding your Nation’s values, leadership structure, and community priorities. We align technology to support—not override—existing governance and cultural practices, ensuring sovereignty and identity are respected at every step.
The goal isn’t just stronger infrastructure—it’s stronger community outcomes. By securing networks, enabling reliable access, and supporting safe housing and services, members gain confidence that technology works for them, not against them. The result: improved daily life, safer environments, and long-term sustainability for the Nation.
Three common models:
Assessment Package: fixed scope/fixed fee.
Project Delivery: milestone-based fixed fee.
Advisory Retainer: monthly flat fee for ongoing counsel, reviews, and executive guidance.
We’ll recommend a model after discovery.
Very. We provide clear proposals that outline scope, deliverables, and timelines up front. There are no hidden fees, surprise invoices, or “gotcha” costs. If scope changes, we agree on adjustments together before any work begins.
Yes. Retainers are about proactive counsel, not reactive billing. Our clients find that with a flat retainer, they get consistent access to senior-level advice, strategic planning, and compliance oversight—without worrying about hours ticking away. It’s a model built for predictability and trust.
We optimize around outcomes, not hours. For transparency, we’ll outline deliverables, timelines, and decision points before we start.
Typically 15–250 users; larger is fine for advisory and vendor coordination.
Yes. We craft an RFP, run a fair evaluation, structure interviews, and negotiate SLAs with measurable outcomes. We stay vendor-neutral and advocate for your interests.
Absolutely. We coordinate with current MSPs and software providers to align them to the roadmap and compliance requirements.
We make accountability part of the process. Every MSP or vendor engagement is structured with measurable SLAs, documented responsibilities, and regular check-ins. We sit on your side of the table, ensuring commitments are met and issues don’t get lost in finger-pointing.
Yes. We maintain scorecards that track response times, resolution quality, compliance readiness, and client satisfaction. This gives leadership visibility into vendor performance and creates leverage to improve—or replace—a partner if they’re not delivering.
Support is for existing clients needing help via the portal. Consulting is strategy/architecture/compliance and starts with a discovery session. lients: access the support portal anytime.
support.desotollc.com (bookmark it). We link to it from our site’s top nav and footer.
Book a consultation. We’ll listen, scope the right first step, and provide a clear proposal.
Whether you need a one-time assessment, a focused project, or ongoing counsel, our pricing frameworks give you predictable outcomes—not surprise invoices.