Challenge

When new ownership purchased an established air conditioning supply distribution company in Phoenix, they discovered the business was still running entirely on paper-based systems.

The lack of modern technology created significant challenges:

• Inefficient Operations: Manual record-keeping slowed down sales and fulfillment.
• Inventory Blind Spots: Without tracking, the company struggled to maintain accurate stock levels.
• No Digital Presence: Customers had no way to browse products or engage with the business online, limiting growth opportunities.
  

To remain competitive and scale under new leadership, the distributor needed a full digital transformation.

Approach

DeSoto partnered with the new owners to implement modern systems across every critical function. The engagement included:

• Point of Sale (POS) System: Introduced a reliable POS solution to streamline sales and reduce transaction errors.
• Inventory Tracking: Deployed technology to monitor stock levels in real time, improving accuracy and reducing waste.
• Webspace Implementation: Built a professional online presence to showcase products, provide customer information, and establish credibility in the marketplace.
• Change Management: Worked closely with staff to transition from paper-based workflows to digital tools—ensuring adoption and ease of use.
  

This was not just a tech upgrade—it was a rebuild of the company’s operational backbone.

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Results

The modernization delivered immediate and lasting improvements:

• Operational Efficiency: Staff now process sales, orders, and inventory with speed and accuracy.
• Stronger Inventory Control: Real-time tracking improved purchasing decisions and reduced costly stock issues.
• Digital Visibility: A professional website gave the company a competitive presence in the Phoenix market.
• Future-Ready Business: The distributor is now equipped to scale, expand services, and compete confidently.

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